FAQs.

 

 

For Clients.

How do I get started?

Download the ChefDazzer app via the iOS app store to create an account and get started. You can also message our team through the contact form on the website or through the concierge if you'd prefer us to match you with a chef based on your needs.

What locations do you service?

We are based in Boston and service the metro and greater metro area. However, many of our chefs are willing to travel for events. If you have a question about whether our chefs would be able to travel to your location, email requests@chefdazzer.com.

How do you vet your chefs?

ChefDazzer chefs are required to pass strict background checks prior to working with us. Each chef also goes through an extensive interview and a tasting test as part of the vetting process.

How does pricing work?

Pricing is all-inclusive and is comprised of the chef's fee, the cost of ingredients, transportation, cleanup. Because the price is all-inclusive, any gratuity is optional. If you are creating a custom menu with a chef, pricing is completely dependent on the menu you decide upon along with other factors, such as travel distance and more. 

How do I book a chef?

You can book a chef directly through the app by selecting a specific menu on the chef's profile by clicking "Request Menu." If you've worked with your chef to create a custom menu on the app, your menu will be available to book directly on the chef's profile page. If you have questions about bookings or need help getting matched with an ideal chef for your event, contact our team through the contact form so we can assist.

Can I create a custom menu for my event? 

All chefs are happy to work with you to create a custom menu for your event. To create a customized menu, message the chef directly through their profile page on the app or contact our team  and we'll put you in touch with a chef directly. 

Do chefs provide alcohol?

Chefs cannot provide alcohol for your event but are happy to provide recommendations for pairings with your meal. Contact the chef through the message button on their profile in the app to ask for advice on alcohol pairings.

How far will chefs travel?

Travel is up to the chef's discretion and they determine their own range of service. As transportation costs are included in the chef's pricing, long distance travel may increase your total booking price as determined by the chef.

How does payment work?

After confirming the details of your booking, you will be asked for your payment information and charged at the time you book. Your booking is not confirmed until payment is completed in full. Chefs are paid after the booking date to ensure services were delivered. All payments are processed securely. 

What happens if a chef declines my request? 

There are a handful of reasons a chef may decline your request (for example, if a chef is unavailable on the date of your request). If you are very interested in working with a specific chef, message them directly through their profile on the app to discuss alternative options and reach a mutually agreeable arrangement. If your request has been declined, our team is always happy to put you in touch with other excellent chefs for your event. In the event of a declined booking, a member of our team will reach out to you directly or feel free to send us a note through our contact form or at hello@chefdazzer.com at any time. 

What happens on the day of my event?

Prior to your booking, your chef will contact you to discuss relevant details to ensure everything is prepared and planned for properly. Your chef will communicate arrival time so they can start prepping to serve your meal at the agreed-upon time. Feel free to ask your chef any questions you may have prior to your booking.

What is your cancellation policy?

If you need to cancel an upcoming booking, you can do so without penalty five or more days prior to your scheduled booking date. Because chefs often begin shopping and prep work in advance of your event, cancellations less than five days prior to your scheduled booking date are nonrefundable. 

I have other questions. 

Feel free to get in touch with our team via the contact form or email hello@chefdazzer.com with any questions and a member of our team will get back to you shortly.

 

 

For Chefs.

How do I get started?

Download the ChefDazzer app on the iOS app store and create a chef profile and at least one menu. Once your profile is created, a member of our team will reach out to you within 48 hours to set up an introductory call. If you have not heard from us within 48 hours, contact chefsupport@chefdazzer.com. 

How does the acceptance process work?

After speaking with a member of our team on an introductory call, you'll need to pass a required background check. Once complete, we will set up a time for you to meet our team during a Test Kitchen, which is required in order to be accepted onto the ChefDazzer platform. During the Test Kitchen, we'll taste your food, get professional photographs, and go over the platform. Your profile will not be active on ChefDazzer until the required steps have been completed. 

How do I make changes to my profile?

You are always welcome to edit your profile on the app. You can add, edit, and delete menus directly on the app at any time, and can change account settings as needed. If you need help with your profile, contact chefsupport@chefdazzer.com.

How should I price my services?

All pricing is calculated per person on your menus and is completely up to your discretion. Pricing is all-inclusive and includes your fee, ingredient costs, transportation costs, gratuity, and the platform fee so be sure to account for these factors when pricing your menus. If a client wants to create a custom menu or there are specific circumstances that may change pricing (e.g. long distance travel, etc.), it's up to you to determine pricing changes and communicate them to the client via the messaging portal on the app. 

What if a request won't work for me?

Sometimes, you may receive requests that won't work for you, whether due to scheduling, budget, travel, or other factors. Chefs are never required to accept gigs and you are always able to decline requests. When a client places a booking request, you will receive a notification with the ability to decline. 

How do I create a customized menu for a client?

If a client is interested in customizing a menu for their event, they will message with you directly through the app. After you determine the menu details with the client, create that menu on your profile and notify the client that it's ready to book so they can visit your profile and confirm the booking.

What if a client is requesting alcohol for their event?

ChefDazzer does not allow chefs to provide alcohol. You are welcome to suggest recommended pairings to the client, but providing alcohol is against our terms and conditions.

Is there anything I need to do once a booking is confirmed? 

After a client confirms a booking, you'll be notified and should message with the client to discuss day-of details prior to the booking date. When you are accepted onto the ChefDazzer platform initially, you will receive a welcome packet containing information pertaining to specific questions you should discuss with the client before the booking date. 

How does payment work? 

Payments are all processed securely through Stripe and payment (minus the platform fee) is released to chefs the first Tuesday following your completed booking. 

Am I expected to bring all of my equipment to a client's home?

You should always discuss the equipment that a client has available for you to use prior to the booking so you know what you'll need to bring. Without discussing and confirming equipment needs prior to your booking, it is assumed that the chef will bring all required items. 

What happens when I'm finished serving the meal?

After serving the final dish, you are expected to clean up and leave the kitchen as clean as you found it. Setting expectations with your host about your departure is also strongly recommended.  You should always determine whether your client expects you to simply stay until you are done cleaning or if they expect you to stay to clear the final dish before departing. 

I have other questions.

Feel free to get in touch with our team via the contact form or email chefsupport@chefdazzer.com with any questions and a member of our team will get back to you shortly.